Cookie Policy

Cookies are small text files placed on your device when you visit a website. Similar technologies such as local storage work in the same way. We use them sparingly.

These are always active because the site cannot work properly without them, and under the Privacy and Electronic Communications Regulations (PECR) they do not require your consent:

• A record of your cookie choice, so we do not ask you again on every page;
• Security and load-balancing cookies set by our hosting platform to keep the site available and protect it from abuse.

We only set these once you have accepted them:

• Live chat. Our chat widget (provided by LeadConnector) stores an identifier so a conversation can continue between page views. If you reject cookies the chat widget is not loaded.

We do not use advertising or cross-site tracking cookies on this website.

Our enquiry form is embedded from our CRM provider. Submitting the form sends the details you enter to us so we can reply. This is covered in our Privacy Policy.

You can change your mind at any time by clearing this site's cookies and local storage in your browser, then reloading the page: the banner will appear again. Most browsers also let you block or delete cookies entirely, though some parts of websites may then stop working.

Questions about cookies or data protection: email accounts@biav-controls.co.uk or call 07782 247022. You can also complain to the Information Commissioner's Office (ico.org.uk).